Komalova Liliya Ryashitovna – Doctor Habil. (Linguistics), Associate Professor, Head and Leading Research Fellow at the Centre of Emerging Practices, Institute of Scientific Information for Social Sciences of the Russian Academy of Sciences; Professor at the Department of Applied and Experimental Linguistics, Moscow State Linguistic Uni versity, Russia, Moscow Mitova Mariya Mitkova – Magister Student at the Department of Applied and Experimental Linguistics, Moscow State Linguistic University, Russia, Moscow
Along with the widespread use of digital technologies in medical practice, the role of medical online consultation is increasing too. This work attempts to systematically describe communication tactics in written medical online consultation. The research material includes 5259 messages in Russian between 2018 and 2023 featured in 60 medical consultations on cardiology on Rusmedserv Internet forum. In the course of the study, general scientific methods were used; the qualitative interpretation of the data was carried out relying on the communicative and pragmatic method of analysis developed by O.S. Issers (2008). The preliminary results indicate that in a written medical Internet consultation the patients’ speech mainly features communicative tactics that maintain his / her subordinate position in relation to the doctor who holds dominant position in his / her communicative repertoire. The findings may contribute to the development of a more effective “patient – doctor” communication framework focused on the tasks of telemedicine.
telemedicine; Internet consultation; communication tactics; medical discourse; Internet-forum; doctor; patient.
Download textFor citing: Komalova L.R., Mitova M.M. Communicative repertoire of a potential patient and a doctor within written medical Internet consultation. Ethnopsycholinguistics, 4(19), 25-42. DOI: 10.31249/epl/2024.04.02